Aircall supports physical call controls for selected Jabra, Yealink, and Poly headsets. With a compatible device, you can manage calls directly from your headset, including answering, declining, muting, and adjusting volume, which helps streamline call handling.
IMPORTANT:
Physical controls are not supported in the Aircall Web Application or the Aircall Mobile Apps.
NOTE:
Bluetooth headsets are not supported for physical call controls.
NOTE:
Functionality may vary slightly between Jabra, Yealink, and Poly headsets. Review the details for your specific device below.
Jabra headset controls
With supported Jabra headsets, you can use physical buttons to:
Pick up, decline, and hang up calls
Increase or decrease call volume
Mute or unmute during calls
Evolve series
Device
Support details
Evolve 20 / 30 / 40 Stereo or Mono
Full support
Evolve 30 II Stereo or Mono
Full support
Evolve 65 Stereo or Mono (USB)
USB connection supported; also works wirelessly with the USB dongle
Evolve 65t
Evolve 75 / 75e
Evolve 80
Full support
Evolve2 series
Device
Support details
Evolve2 30
Full support
Evolve2 40
Full support; supports button customization and LED control
Evolve2 65
USB connection supported; also works wirelessly with the USB dongle
Evolve2 75
Evolve2 85
Engage series
Device
Support details
Engage 40
Full support; supports button customization and LED control
Engage 50 Stereo or Mono
Engage 50 II
Full support for most features; supports button customization and LED control
Engage 65 Convertible
USB connection supported; also works wirelessly with the USB dongle
Engage 75 Stereo or Mono
Engage 75 Convertible
NOTE:
Button customization and LED control are only available on the Engage 40, Engage 50, Engage 50 II, and Evolve2 40. These features are not supported on other Jabra models.
Biz series
Device
Support details
Biz 1500 Duo or Mono
Full support
Biz 1900 USB Mono
USB support
Biz 2300 Duo or Mono
Full support
Biz 2400 II CC / Duo or Mono
Full support
Pro series
Device
Support details
Pro 925 (Single & Dual)
USB connection supported; also works wirelessly with the USB dongle
Pro 930
Pro 935 (Single & Dual)
Pro 9450
Pro 9460
Pro 9465
Pro 9470
Speak series (speakerphones)
Device
Support details
Speak 410
Full support
Speak 510
Full support
Speak 710
Full support
Speak 810
Full support
Other supported models
Device
Support details
Motion Office
Bluetooth; requires a Jabra Link dongle
Motion UC
Bluetooth; requires a Jabra Link dongle
Jabra Link dongles and adapters
Many Jabra wireless headsets require a Jabra Link dongle to function with Aircall. Standard Bluetooth connections without a dongle are not supported for physical call controls.
Dongle / Adapter
Use case
Link 230
Wireless headset USB adapter
Link 260
Link 265
Link 360
Bluetooth USB dongle
Link 370 / 370 BT
Link 380
Link 390
Link 950
Advanced adapter for desk phones and softphones
NOTE:
For new Jabra models not listed above, compatibility is not guaranteed. We recommend testing before use.