Export data options in Aircall Analytics

Learn how to export data from your Aircall Analytics dashboards and access detailed insights beyond the default visualizations.

Why export Analytics data?

While Aircall dashboards provide powerful visual insights, exporting data allows you to perform deeper analysis, share information, and store historical trends. You may want to export data in the following cases:

• To visualize Aircall Analytics data in another reporting tool that aggregates data from multiple business sources
• To analyze information in a way not supported by current dashboard filters or views
• To retain and compare historical data across different dashboards to study long-term trends
• To share reports with colleagues who don’t have dashboard access
• To work with data in Excel or another preferred platform

Exporting data helps you gain additional insights beyond the dashboard visualizations and lets you analyze information in the format and tools you are most comfortable with.

What data can be exported?

Call History

You can access this Call History dashboard under the Analytics section of the Aircall Dashboard.

For detailed instructions exporting from Call History, visit: Call History in Aircall Dashboard

Analytics dashboards

You can access Analytics dashboards, such as the Overview dashboard, from the left navigation pane under Analytics.

IMPORTANT:
You will receive different data exports depending on which export menu you use.

Exporting data from the dashboards

Option 1: Exporting from the top right corner

Use the Download link under the three dots button in the the top-right corner of any dashboard to export data for the time period currently selected with dashboard filters.

You can choose between two formats:

• PDF: Exports the dashboard as seen on screen, including all charts and tables.

  IMPORTANT:
  To include full table data for the selected time range (for example, Calls by main participant), make sure to check the “Expand tables to show all rows” option. Otherwise, only the visible rows will be included in the export.
  

• CSV: Downloads a ZIP file containing a separate CSV file for each tile in the current dashboard.

Option 2: Exporting data from individual tiles

You can export the data shown in a specific tile rather than the entire dashboard. Use the Download link under the three dots button in the the top-right corner of the tile.

NOTE:
When you click “Download data” on some tiles, you may need to scroll to the top of the dashboard to view the export options menu.

When exporting, you can often select your preferred file format and number of rows:

Option	Description
File format	TXT, Excel Spreadsheet, CSV, JSON, HTML, Markdown, PNG
Number of rows	Current results table: Exports only visible rows (truncated at 1000 rows) All results: Exports all rows beyond the 1000-row limit Custom: Specify the number of rows to include

Handling non-English characters in CSV exports

NOTE:
When exporting CSV files, non-English characters may not display correctly in Excel due to default ANSI encoding.

NOTE:
All data exported from Analytics in CSV format is generated in UTC. This applies even when a different timezone filter is selected in the dashboard. This is expected product behavior because UTC provides an absolute reference for call timestamps.

 

To display data correctly, you can use Mac Numbers or LibreOffice, or follow these workarounds:

For Mac

Steps:

1. Copy and paste the CSV text into Sublime Text.
2. Select File > Save with Encoding > UTF-8 with BOM and save as a new CSV file.
3. Open the new file in Excel to view the characters correctly.

For Windows

Steps:

1. Open the CSV file in Notepad.
2. Select File > Save As.
3. In the Encoding dropdown, choose ANSI, then click Save.
4. Open the new file in Excel; non-English characters should now display properly.

Alternatively, you can open the CSV file directly in LibreOffice for correct formatting.