Skip to main content
Submit or View Requests
Deutsch Español (España) Français (France) Italiano (Italia)

Aircall Dashboard: Overview

The Aircall Dashboard is designed to provide Admins and Supervisors with a clear, efficient workspace that aligns with the Aircall Workspace app. This article walks through the main areas of the Aircall Dashboard and how to navigate them.

NOTE:
If a feature appears disabled, it may require a higher subscription plan. The interface may show an option to upgrade.

Navigating with the sidebar

The sidebar on the left gives access to the main sections of the Dashboard so Admins can reach important areas with fewer clicks.

Image showing the lateral menu of the Aircall Dashboard

Numbers

In the Numbers section, you can filter and manage all your phone numbers. 

Image showing the options in the number view
  • Search for an existing number in the search bar.
  • Use the filters to view numbers from a certain country, of a certain type (Voice, SMS, MMS, Whatsapp), or with a certain status (Active, Inactive, Action needed). 
  • You can also create or port a new number using the green button to the right. For more information about porting and number creation, please see our articles Creating a new number in Aircall and Number Porting.
  • You can download your numbers in a CSV export file by clicking on the Download CSV Button.
  • If you are sending SMS or MMS messages to U.S. numbers from local U.S. or Canadian numbers using Aircall, you can complete the A2P 10DLC registration process by clicking on the A2P Registration button.
  • In the Numbers list, you can see at a glance whether a number is SMS and MMS enabled.
  • Select the three dots to the right of a number to edit or delete it.
  • Select the number itself to access the Call Distribution, Settings, Integrations and Teams & Users tabs for a number.

AI Voice Agents

The AI Voice Agent section ou will see an overview of all agents you have created. This page is your starting point for creating and managing your AI Voice Agents.

For more information, please the articles under the AI Voice Agent section.

Users & Teams

The  Users & Teams section is directly accessible from the sidebar. When you click on the option in the sidebar, you need to choose between All users and Teams view.

Users view

Image showing the options in the Users view
  • Search for an existing user in the search bar.
  • Use the filters to view users from a certain team, of a certain role, permissions or Add-ons assigned.
  • You can create one or multiple users by clicking on the green button Create one or multiple users. For more information about user creation, please see the articles in our section Managing users
  • In the More actions button on the top-right you can find more options such as Manage licenses, Plan page and Download CSV.
    • Availability status, which you can change by selecting the arrow to the right
    • User role, such as Agent, Supervisor, Admin, or Owner
    • Assigned Add-ons.
    • Advanced permissions
    • You can edit or delete a user by selecting the three dots to the right of their name.

Teams view

Image showing the options in Teams view
  • In the Teams section, you can view and manage all teams.
  • To create a new team, use the Create team button in the upper right corner of the page.
  • From the Teams list, you can:
    • See how many team members belong to each team
    • Edit or delete a team using the three dots on the right
    • Add users to any team by clickin on +Add user

Conversation Center

The Conversation Center is your central interface for call recordings. Easily find and listen to your team’s calls, get call transcriptions, and more AI-powered features. 

For more information please see the articles in the Conversation Center section.

Live Monitoring

The Live Monitoring dashboard helps you oversee and optimize your team’s call activity in real time. 

The exact capabilities depend on your plan: Live Monitoring Light if you have an Essential or Starter AI plan, Live Monitoring Pro if you have a Professional plan, or Live Monitoring+ if you have the Analytics+ add-on. 

For more information, please see the articles in the Live Monitoring section.

Call History

You can use the Call History to review detailed call records, investigate specific cases (such as missed or low-quality calls), and export call data for reporting or automations.

For more information, please see our article Call History in Aircall Dashboard.

Analytics

Under Analytics, you’ll find several dashboards that help you understand trends and performance over time. The exact dashboards and its capabilities depend on your plan (Essential, Starter AI, Professional or Analytics+ add-on), but typically include:

  • Overview: overall activity across calls, messages, and AI Voice Agent usage; key trends and KPIs at a glance.
  • Network Diagnostics: detect and troubleshoot network or quality issues.
  • Inbound / Outbound / Unanswered / User Activity (available for customers with the Professional plan and the Analytics+ add-on): focused views to understand traffic in, traffic out, missed calls, and agent behaviour.
  • Analytics+ dashboards (for example, User Activity+, Inbound+, Outbound+, Unanswered Calls+, Monitoring+): advanced analytics available to customers with the Analytics+ add-on.

For a full breakdown of which Analytics dashboards are available on each plan, please see our article Analytics features by plan: what’s included? 

Call settings

The Call settings section in the sidebar groups configuration options related to how calls are organized and controlled.

Special dates

The Special dates page displays a list of special date sets you use in your Smartflows.

You can see whether a special dates set is used and where, or if it is Not used. Use the three dots to the right of each row to manage an existing entry.

To create a new special dates set, select Create Special dates.

Tags

The Tags page lists all tags that can be applied to calls.

Tags can only be created and edited by Admins and Supervisors. Users can apply tags to calls in Aircall Workspace.

To manage tags, use the three dots to the right of a tag to Edit tag or Delete tag. Select + Add a tag to create a new tag.

Blocked Numbers

The Blocked Numbers page shows the list of phone numbers that are blocked. Incoming calls from numbers on this list are blocked and disconnected right away.

Only administrators can configure a blocklist of phone numbers. 

Select + Add a blocked number to add a new number to the list. Use the three dots to the right of a number and choose Delete number to remove it from the blocklist.

Integrations & API

The Integrations & API section includes access to your API keys, which you can use to connect Aircall with other tools and systems. 

For more information how this section, please see our article Navigating the Integrations & API section.

Personal profile

Click on your name to access the Personal profile menu. From here you can edit your profile, log out or refer a friend.

This allows you to manage your own account details without leaving your current context.

Account Settings

Your account section is located at the bottom of the navigation sidebar. It centralizes company-level information and configuration in several tabs:

  • General
    • Company information
    • Company logo
  • Plan
    • Details about your current subscription plan
    • A complete overview of all available subscription plans
  • Billing
    • Your invoices and their statuses
    • Payment method
    • Billing information
  • Security
    • Selection of your authentication method

Help

The Help section provides access to assistance from within the Aircall Dashboard. From this section you can:

 

Jordan W.