Admins and, where applicable, supervisors can view and download detailed call information and recordings from the Call History page in the Aircall Dashboard. The page shows one row per call and includes up to six months of data that you can filter, review, and export as a CSV file.
This article explains the main fields in the Call History table and export, how to work with date and time data, and how to interpret legacy field references.
NOTE:
For more information about call terminology, attributes, and metrics, see:
• Analytics: Terms
• Analytics: Metrics
• Analytics: Call attributes
Main fields in the Call History table
Each row represents a single call. Available fields may vary depending on your account configuration and plan.
Call identification and participants
| Field | Description |
|---|---|
| Call Type | A label with an icon showing the direction and outcome of the call. |
| User | The Aircall user who handled the call. |
| Number | The Aircall number used. |
| Customer / Customer number | The external phone number of the caller or callee. |
Timing and duration
| Field | Description |
|---|---|
| Started at | Date and time when the call started, shown in the selected timezone. |
| In call time | Duration of the active conversation once connected. |
NOTE:
Additional timing fields, including ringing time, waiting time, IVR time, and callback timing, are available in the export and in certain expanded columns.
Media, notes, and tags
| Field | Description |
|---|---|
| Recording | Indicates that a recording is available. You can play the recording directly in the Dashboard. |
| Voicemail / Notes / Tags | Shows whether the call includes a voicemail, internal notes, or tags. |
Quality, disconnection, callbacks, and AI or IVR data
These fields appear only when the corresponding features are enabled.
| Field | Description |
|---|---|
| Call quality | A quality label when call quality scoring is enabled. |
| Disconnected by | Identifies who ended the call (caller, callee, or system). |
| Callback details | Indicates whether a callback was scheduled or processed. |
| Callback failure | Shows if a callback failed, including the failure status when available. |
| Callback pending time | How long a callback has been pending. |
| AI Voice Agent Transfer Branch / Entry number | Details about AI voice agent or IVR handling and transfer paths. |
Unique identifiers
| Field | Description |
|---|---|
| Call ID | Primary identifier used in the Dashboard and in the Search by Call ID bar. |
| Call UUID | Globally unique identifier used for integrations, troubleshooting, and work with APIs. |
TIP:
If you already know a Call ID or Call UUID, paste it into the Search by Call ID field to go directly to that call.
Call Type values
Each call includes a Call Type label summarizing what occurred. Common values include:
Inbound answered: Incoming calls answered by a user
Inbound unanswered: Incoming calls not answered
Inbound fully handled by AI voice agent: Completed entirely by an AI voice agent
Outbound connected: Outbound calls that successfully connected
Outbound not connected: Outbound calls that did not connect
Calls with voicemail: Voicemail was left
Calls with AI voice agent: An AI voice agent participated in the call
You can use Call Type as a filter when exploring or exporting data.
Exported data and additional fields
You can export filtered Call History data to a CSV file for analysis in spreadsheets, BI tools, or automations. Exported data includes:
Call direction and outcome
Aircall and customer numbers (origin and destination)
User and team data
In call duration and extended timing data such as waiting time, time to answer, and IVR time
Call quality and callback details (when enabled)
AI voice agent and IVR routing information
Call ID and Call UUID for matching with external systems
Additional technical fields used for analytics or integrations
IMPORTANT:
If you use exports in automations or integrations, review your field mappings whenever export columns change, including when fields are added, removed, or renamed.
TIP:
If you work with Excel, import the CSV file using comma (,) as the separator.
In Excel, go to Data → From Text/CSV, select your Call History CSV file, and set Delimiter to Comma (,).
Refer to the Microsoft Help Center for more details.Working with date and time fields
Exports include a unified datetime column: datetime (tz offset incl.). It contains date, time, and timezone offset in one field.
Most spreadsheet tools recognise this format automatically. If you prefer separate Date and Time columns, you can split them using formatting or formulas.
Recreating Date and Time columns in Excel
Steps:
Duplicate the datetime (tz offset incl.) column into new columns.
For a date-only column: right click the column → Format Cells → Number → Date.
For a time-only column: right click the column → Format Cells → Number → Time.
-
Optional formulas:
Date column:
=INT(A2)Time column:
=A2-INT(A2)
For more information, please visit Microsoft Support.
Recreating Date and Time columns in Google Sheets
Steps:
Duplicate the datetime (tz offset incl.) column into new columns.
For a date-only column: Format → Number → Date.
For a time-only column: Format → Number → Time.
-
Optional formulas:
Date column:
=DATEVALUE(A2)Time column:
=TIMEVALUE(A2)
For more information, please visit Google Support.
Previous fields no longer included
Some older exports contained fields that are no longer provided.
| Previous column | Status | How to access the same information |
|---|---|---|
| via | Removed | The via field has been fully deleted. You can use fields like Number, Call Type, and AI or IVR data to understand routing, although this data is different from the former via value. |
| Play recording/voicemail | Removed | Use the Recording and Voicemail indicators. Playback now occurs directly in Call History or Conversation Center. |