Aircall relies on a stable internet connection to deliver high-quality call performance. When working from home, network congestion or poor connectivity can cause lagging, freezing, or distorted audio during calls.
This article provides practical steps to diagnose and improve your home network connection, including specific recommendations for users with a Starlink Internet connection.
Basic troubleshooting steps
If you experience audio lags, dropped calls, or other quality issues, try the following actions:
Steps:
- Restart your network equipment: Unplug your router and modem (if separate) from the power source. Wait two minutes, then reconnect them.
- Reduce network congestion: Limit high-bandwidth activities such as video streaming, online gaming, or large file transfers while making calls. These activities consume bandwidth and can reduce call quality.
- Use a wired connection whenever possible: If you are near your router, connect your computer directly using a Cat 6 Ethernet cable. A wired connection provides faster and more stable performance compared to Wi-Fi.
NOTE: If your laptop does not have an Ethernet port, use an Ethernet adapter to connect directly to your router.
- Update your network equipment: If your internet service provider (ISP) supplied your router or modem and it is more than three years old, contact your provider to request a replacement or upgrade.
- Consider upgrading your router: If multiple devices in your household compete for bandwidth, consider upgrading to a more powerful or dual-band router. This allows newer and older devices to connect on separate frequencies, improving stability and speed.
Using Starlink as a network provider
Aircall can operate over a Starlink Internet connection, but because Starlink uses a satellite-based design, you may experience higher latency and network congestion, which can impact call performance.
TIP: If you use Starlink and notice lag or echoing during calls, review Starlink’s official support resources for troubleshooting guidance.
To optimize your experience with Starlink:
- Connect your device directly to the Starlink router using an Ethernet cable whenever possible.
- For critical or business calls, maintain a backup internet connection (such as a mobile hotspot or LTE/5G failover) in case of service interruptions.
NOTE: For detailed information on optimizing Starlink network settings, refer to Starlink’s official help resources.