With the Aircall–Avoma integration, you can automatically transcribe and analyze customer-facing calls to receive summarized notes and actionable insights from every conversation. The setup only takes a few minutes.
IMPORTANT: Only an **Admin** in Avoma can connect or disconnect the Aircall account. If you have multiple users in Aircall, each user must also sign up in Avoma, otherwise their calls will not be processed.
Confirm your Avoma admin access
Before connecting Aircall, confirm that you are an authorized Admin in Avoma:
- Go to https://app.avoma.com/settings/users.
- Verify that your account has Admin privileges.
Connect your Aircall account to Avoma
Steps:
- Visit https://app.avoma.com/settings/admin_dialer.
- Click Dialer.
- Select Connect to Aircall (a popup window will open).
- Complete the Aircall authentication as prompted on the authorization page.
- Make sure the email address used in both Aircall and Avoma is the same.
- Confirm that the connection status shows Connected to Aircall.
TIP: If you have additional Aircall users, ensure they are all added in Avoma to allow their calls to be processed.
Configure Avoma in your Aircall Dashboard
Steps:
- Log in to your Aircall Dashboard>Integrations & API
- Click My Integrations and locate Avoma’s webhook.
- Select Configure next to the Avoma webhook.
- Follow the guided steps to connect your numbers to Avoma’s webhook.
- Save your changes.
How calls are processed in Avoma
When calls are made using a phone number linked through Aircall, Avoma automatically receives a webhook from Aircall. Avoma then creates a recording with associated details such as the transcript, notes, and insights. You can find these recordings under Avoma’s Past Meetings section.
IMPORTANT: Avoma currently receives all webhooks for calls made from linked phone numbers and emails. Any webhook associated with an email address not matching a user in Avoma (linked to the Aircall account) will be ignored.