When you are on a call, it is common for local network connections to change. This can greatly affect your call quality and impact your workflow. With Aircall, you can check the status of your network while on a call through the in-call network management feature in the Phone app.
For more information about in-call view and actions, please visit Aircall Workspace: In-call view and actions.
Connection type
During a call, you can see which type of connection you are using. The status will display one of the following:
WiFi
Ethernet
If the connection type cannot be identified in the system, this field will be left blank.
Call quality indicators
Call quality indicators are organized into four levels. Packet loss, jitter, and latency are all taken into consideration when these indicators are shown in the Phone app. Bandwidth is not taken into consideration.
Level 1 – Very low
This level indicates that the quality is significantly impacted by your network and:
Your call could drop, or
You could experience very poor quality
Level 2 – Low
This level indicates that:
You most likely will not experience calls dropping, but
The quality is poor and you should check your network connection before continuing
Level 3 – Good
At this level:
The quality is good but could be improved
Your network is stable, but you may experience occasional issues during a call
Level 4 – Excellent
At this level:
Your network is very stable
You should experience no quality issues when making calls
If you experience poor quality
If you experience poor quality on calls, please review Aircall’s Network requirements and recommendations with your IT department to ensure you are set up for success.