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Setting up your headset (Windows and Mac)

Using a professional stereo headset with the Aircall Workspace app for desktop and web is key to achieving great call quality. The steps below will guide you through setting up your personal headset on a Windows or Mac computer so you can enjoy clear, reliable audio.

When you are done setting up your headset, make sure to configure and test it in Aircall.

Set up your headset on Windows

Follow these steps to connect and configure your USB headset on Windows.

Basic headset setup

Steps:

  1. Plug the USB connector of your headset into a USB port on your computer.

  2. Make sure the USB plug is fully inserted into the port.

  3. Double-check that the mute button on your headset (if present) is not activated.

  4. Right-click the Speaker icon on the bottom right corner of your taskbar.

  5. Select Open Sound settings.

  6. Set your USB headset as the output device.

  7. Set your USB headset as the input device.

Gif with a visual guide for the process

Prevent other applications from taking exclusive control

Some applications may take exclusive control of your audio devices while they are in use. When this happens, Aircall may not be able to send or receive sound for your calls. To prevent this behavior, adjust your sound settings in the Windows Control Panel.

Steps:

  1. Search for Control Panel on your desktop and open it.

  2. In Control Panel, click on Sound.

  3. Go to the Playback tab.

  4. Disable the Playback devices you are not using.

  5. Set your headset as the Default Device.

  6. Click Configure to test playback.

  7. Go to the Advanced page and disable Exclusive Mode.

  8. Switch to the Recording tab.

  9. Disable the Recording devices you are not using.

  10. Set your headset as the Default Device.

  11. Restart the Aircall application.

Windows_legacy_video-to-gif-converter.gif

Set up your headset on Mac

Follow these steps to configure your headset as the input and output device on macOS.

Steps:

  1. Open your System Settings (or System Preferences, depending on your macOS version).

  2. Select Sound.

  3. In the Output section, select your headset from the sound output list.

  4. In the Input section, select your headset from the sound input list.

  5. Restart the Aircall application.

Gif with a visual guide for the Mac process

When you have completed the setup on Windows or Mac, make sure to configure and test your headset in Aircall to confirm that audio is working as expected for your calls. For details, please see Configuring your Headset in Aircall.

Jordan W.