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Using the Aircall Surveys API

Aircall Surveys provides native integrations with many CRM and helpdesk systems. If you need additional flexibility, you can extend your workflows with the Aircall Surveys API and Webhooks. This article explains how to access these tools and outlines common use cases.

Accessing the Aircall Surveys API and webhooks

You must be a paying Aircall Surveys customer to use the API.

  1. Open your Aircall Surveys account.
  2. Go to Settings.
  3. Locate your API key.

For authentication instructions, refer to the introduction of the API documentation:
https://api-docs.aircallsurveys.com/introduction

Steps to access webhooks:

  1. Open your Aircall Surveys account.
  2. Go to the Integrations tab.
  3. Configure the webhook you need.
IMPORTANT:
You must have an active paid Aircall Surveys subscription to access the Surveys API.

Use cases for the Aircall Surveys API and webhooks

Custom CRM or helpdesk integrations

Aircall Surveys integrates with platforms such as Salesforce and HubSpot to log survey results to a contact. You can also use the API or webhooks to customize this behavior or connect to systems that are not supported natively.

Examples:

  • Customize how survey results are logged, for example if you want to exclude certain information.
  • Log survey results in a CRM or helpdesk that is not included in the Aircall Surveys integrations list. This is useful if you use a custom system or a third party software that is not natively supported.

You can log survey data in two ways:

  • Via webhooks, triggered as soon as a survey is answered.
  • Via asynchronous imports by calling the Surveys API.

Exporting data

Aircall Surveys allows you to export data directly from the application without development work. If you prefer automated or recurring exports, you can perform this through the API using the Get surveys or Get all surveys methods.

Receiving alerts on new survey results

Aircall Surveys webhooks can notify you when surveys are sent or when responses are received. The webhook payload includes survey results so you can extract the information and send it wherever you need, such as an internal messaging system or email notification workflow.

NOTE:
Implementing custom workflows with the API or webhooks requires technical resources.

For technical questions or support, contact aircall@postcall.io.

Jordan W.