When a network interruption is detected during a call, Aircall Workspace automatically attempts to reconnect for up to 15 seconds. No action is required from you during this process.
This feature applies when a connection is lost during an active call, while ringing, during a call transfer, and in other in-call states.
What you will see
Trying to reconnect
When a connection is lost, a notification appears in the in-call view with a red indicator and the message "Trying to reconnect." This also appears if you are using a minimized in-call view when the interruption occurs.
Call reconnected
If the reconnection is successful, the indicator changes to green and updates to show "Call reconnected." You can continue the call as normal.
Call ended due to connectivity issues
If Aircall Workspace cannot reconnect within 15 seconds, the call ends automatically. You will see the message "Call ended due to connectivity issues."
NOTE: If a call ends due to a connectivity issue, you can call the customer back manually from the conversation in your Calls view. The callback will use the same Aircall line that received or placed the original call.
Conference calls during a reconnection attempt
While a reconnection is in progress, the Add to call button is disabled. You will not be able to add participants to a conference call until the connection is restored or the call ends.
If calls are dropping frequently
Frequent dropped calls are usually a sign of a network issue rather than a problem with Aircall Workspace itself. For troubleshooting steps, see Audio Quality Troubleshooting Guide and Network requirements and recommendations.