When contacting Aircall Support for help with Analytics or Analytics+ issues, providing complete and accurate information allows Support Agents to quickly understand and resolve your request.
What information to share
To help Support troubleshoot effectively, please include the following:
- A data export of the information you are viewing.
- Screenshots of any differences between what you see in the export and what appears on the dashboard.
- Filter details, including all selected filters applied to the dashboard or report.
NOTE: If the issue involves a Supervisor who has permissions limited to specific teams or numbers, include details about those authorized teams and numbers when sharing screenshots. For more information, visit our article Supervisor role limitations.
How to share information with Support
Follow these steps to provide Aircall Support with the most helpful context for your Analytics issue:
Steps:
- Log in to your Aircall account.
- Navigate to the relevant report or analytics page.
- Apply the filters you are using.
- Copy the URL from your browser’s address bar.
- Paste this link as a comment in your Support ticket.
With this link, Aircall Support can replicate your issue, check backend data, and troubleshoot more efficiently.