A2P 10DLC: Registration status

After submitting your A2P 10DLC registration form, you can track the status of your campaign from the Aircall Dashboard. In this article, we will explain the meaning of each status as well as the main reasons for rejections.

Understanding registration statuses

There are three sections on your A2P Campaigns tab:

• Campaigns: This section shows all campaigns that have been vetted/reviewed by our carrier partners and are either in a declined or active status.
• Submitted for approval: All initial submissions will be shown within the Submitted for approval section. Once the submissions have progressed through the carrier review, they will show above in the Campaigns section with either an approved or declined status.
• Drafted: Any campaign submission that has been partially completed and saved as a draft will display here. These campaigns are not submitted or being processed.

IMPORTANT:
A2P 10DLC registrations are reviewed directly by U.S. carriers and The Campaign Registry, not by Aircall. Each carrier conducts its own compliance checks, such as brand verification, message content, and risk assessment. As a result, all campaigns must pass multiple reviews. Timelines vary depending on carrier queues, so approval can take between 5 and 30 business days. Aircall submits all information immediately, but the final approval timing is determined entirely by the carriers.

After submission, your campaign will display one of the following statuses in the A2P Campaigns tab:

Campaigns

• Active: Registration approved and ready for use.

• Declined: The campaign did not pass vetting and requires more information. Please, update the ticket with the required information. To do so, just click on the “Update ticket” button.

Submitted for approval

• Under review: Submitted and currently being reviewed. No action required.

Drafted

• Draft: The form was started but not submitted. You can always come back to continue filling in your registration form.

NOTE:
If your status is Draft, your information has not been submitted. You must complete the form to start the review process.

Understanding the number registration status

You can also check the status of individual numbers on your Numbers tab. To check a number’s registration status:

Steps:

1. Go to the Numbers section in your Aircall Dashboard.
2. Select the number that you’d like to check the status of.
3. On the top, select the Registration Status tab.

Within the registration status tab, you can confirm if your number is verified and compliant with regulations or still needs to be registered.

Registration status types

• Verified: The number is successfully registered and approved for A2P messaging.
• Awaiting approval: The registration request is under review or pending approval.
• Not registered: No registration request has been submitted for this number.
• Rejected: The registration request was denied by regulatory authorities.

NOTE:
Sometimes a registration may show as Active on the campaign page while the number still appears as Pending. This delay is due to carrier-level routing processes that can take extra time. You can send SMS messages only once the number status is Verified and the campaign status is Active.

Additional ways to view status

The registration status of each number also appears in the Aircall Dashboard header, beside the number itself, for quick reference.

TIP:
Benefits of checking registration status:
• Stay updated on whether your numbers are ready for outbound SMS.
• Reduce reliance on Support tickets by using the self-service status view.
• Ensure compliance with A2P 10DLC to avoid interruptions to your SMS services.

Following up on a declined status

If your campaign is marked Declined, you must update and resubmit your registration.

Steps:

1. In the Numbers tab in your Aircall Dashboard > select the A2P Registration.
2. Find the declined campaign and select the Update ticket button.
3. Review the ticket to see what information is missing or incorrect.
4. Provide new details within the open support ticket.

Most common mistakes

• Incorrect number format: Enter numbers using the country code, followed by the number, then a comma, space, and the next number.
• Insufficient CTA (call to action or “message flow”) details: CTA/message flow should be clear and easy to follow.
• Vague, incomplete, or inaccurate information: Do not use generic terms. Be as precise and descriptive as possible when providing the information.
• Non-U.S. customers without an EIN: Submit the form anyway. You can reference A2P 10DLC: Submitting your registration to help you confirm what business registration number you should provide.
• Incorrect use case selection: Selecting the wrong use case can delay campaign vetting. Carriers carefully review use case details to ensure they match the type of messages you intend to send. If your selection does not align, your registration may be rejected, and your registration would need to resubmit with the correct information. This can increase the time it takes to get approval and start sending messages.

A2P 10DLC use cases

Most common use cases

Use case	Description
Customer care	Two-way conversations between businesses and customers regarding account servicing or general inquiries.
Marketing	Promotional or sales-related messages such as special offers or product announcements.
Delivery notification	Updates about the status of deliveries or shipments.

Other available use cases

Use case	Description
Account notification	Messages about account activity, such as balance updates, password changes, or login confirmations.
Agents and franchises	Communications sent by local agents, franchises, or offices as part of a larger brand.
Carrier exempt	Special cases are exempted from standard rules, typically for approved organizations.
Charity	Messaging from registered non-profits for donations or fundraising.
Emergency	Public safety alerts, like severe weather or service disruptions.
Fraud alert	Real-time fraud or suspicious activity alerts.
Higher education	Messaging from accredited colleges or universities to students, staff, or parents.
K12 education	Messaging from schools or districts serving kindergarten through grade 12.
Low volume	For businesses sending fewer than 6,000 messages per day.
Political	Campaign-related messaging from registered parties or candidates.
Polling and voting	Surveys or opinion polls for customer or community feedback.
Proxy	Anonymized contact details while enabling communication, for example in marketplaces.
Public service announcement	Informational updates for the general public.
Security alert	Notifications of potential threats or account risks.
Social	Messages tied to social media activity, such as event reminders or friend requests.
Sole proprietor	Simplified registration for individuals or very small businesses.
Sweepstake	Promotions for contests or prize drawings.
Support portal	Updates for customer support tickets or help desk communications.
Two-factor authentication	One-time passcodes or login verification messages.
UCaaS high	High-throughput unified communications for enterprise-scale use.
UCaaS low	Low-throughput unified communications for smaller-scale use.

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Discover more in the A2P 10DLC:FAQs.