Using up-to-date headset software is important for maintaining reliability and ensuring compatibility with newer devices and applications such as Aircall. Many headset brands provide dedicated support tools to keep firmware and device settings current.
This article explains common symptoms and causes, and lists support software options from major manufacturers.
Symptom
Many headset brands lack the latest firmware updates and compatibility patches, which can lead to:
Reliability issues
Missing out on new features
Cause
Without regular updates, headsets may not perform optimally and can encounter compatibility issues with newer devices or software.
Solution
Use the branded support software provided by your headset manufacturer. These tools help ensure that headsets are:
Updated with the latest firmware
Patched for known issues
Kept compatible with current operating systems and applications
TIP:
Regularly checking your headset support software for updates can improve reliability and overall call experience.
Below are examples of support tools from major manufacturers: