The Aircall Learning Lab is Aircall’s dedicated academy for customers and partners. It is designed to help teams build the knowledge and skills needed to get the most value from Aircall. This article explains what the Learning Lab is, the type of content you will find, how it supports different user roles, and what to expect when accessing the platform.
What is the Aircall Learning Lab?
The Aircall Learning Lab is a training destination for Admins, Supervisors, and Agents who want to strengthen their Aircall expertise. It helps teams increase adoption, streamline onboarding, and improve productivity. Whether you are bringing new users into Aircall or looking to deepen your understanding of the Aircall product and dashboard, the Learning Lab is designed to make the learning experience smooth and effective.
Main content in the Aircall Learning Lab
The Aircall Learning Lab offers a wide range of training materials to help you master different areas of Aircall.
NOTE: The specific content library may evolve over time. The information above reflects only what is stated in the draft and does not introduce new content details.
| Content | Description | Links for Access |
|---|---|---|
|
Agent Path (certification) |
Comprehensive guides designed to help you become an Aircall certified Agent. These paths cover all essential aspects of the Aircall Phone and are available in English, French, Spanish, and soon also German. | |
|
Admin Path (certification) |
The Aircall Admin Path is a series of educational videos and activities developed to give Aircall Admins & Supervisors the knowledge they need to realize the value of the Aircall platform starting from Day 1. The courses are available in English, French, Spanish, and soon also German. | |
| Getting Started Integration Guides | Quick-start guides aimed at helping users get up and running quickly, addressing complex topics such as integration setups and migration. The first guides will focus on Salesforce and HubSpot integrations, covering setup, troubleshooting, and optimization. | |
| Bite-Sized Courses | Focused training sessions on specific product sections, such as measuring your team's call outcomes and optimizing your network setup. These courses are designed to provide targeted learning without overwhelming you. | Coming soon in the Catalog Section |
| Advanced Tutorials | Consultative content created by Aircall Experts, tailored to advanced workflows across the Aircall platform, key integrations, and Aircall Add-ons like Aircall AI. These tutorials will help you leverage the full potential of Aircall's capabilities. |
Aircall AI Series - Harnessing the Power of Aircall AI for Smarter Selling Aircall AI Series - Leveraging Aircall AI to Redefine Support Excellence Introduction to the Live Monitoring Dashboard Elevate customer experience with WhatsApp in Aircall ...and more coming soon! |
| Troubleshooting and Support | Expert-led courses designed to help you troubleshoot common issues, including call quality, connectivity, network performance, and porting. These in-depth trainings provide practical solutions and best practices to ensure seamless communication. |