The Help & Feedback section in Aircall Workspace provides quick access to learning resources, release information, feedback options, and customer support. This section is designed to help users make the most of Aircall Workspace and easily reach the right support when needed.
Stay informed with newest releases
Release notes
Stay updated on the latest product improvements and features by visiting the Release Notes section in the Aircall Help Center.
Learn about Aircall Workspace
Access helpful resources to learn about key features, workflows, and best practices in Aircall Workspace.
Tutorials
In this section, you can find a selection of video tutorials designed to help you get started with Aircall Workspace. These include:
A short video highlighting Aircall Workspace’s main functionalities and benefits
The built-in onboarding tutorial available directly within Aircall Workspace, offering a guided walkthrough of setup, navigation, and customization
Access Learning Lab courses
In this section, you can find interactive courses designed to help you explore Aircall Workspace features in depth. The Learning Lab includes the Agent Learning Path and additional courses tailored to different roles, allowing you to learn at your own pace and based on your specific needs.
Access the Knowledge Base
In this section, you can access the Aircall Help Center, a comprehensive library of articles, guides, and troubleshooting resources. The Help Center is organized into clear categories to help you quickly find what you need, such as Getting started, Admin activities, Conversations, Billing & subscription, and more.
You can navigate the Help Center in several ways:
Search bar: Type a keyword or question to instantly find relevant articles.
Menu categories: Browse by topic to explore step-by-step guides and best practices.
Aircall AI Assistant: Get instant help by asking questions directly to the AI Assistant, which can suggest relevant articles or guide you through solutions.
If you need more help, check how to contact Aircall Support.
Share feedback
Your feedback helps us improve Aircall Workspace. The Share Feedback option lets you complete a short in-app survey.
This survey may appear automatically based on your activity, or you can access it anytime from the Help & Feedback section. It contains different optional questions designed to capture your experience with Aircall Workspace.
NOTE:
All feedback is reviewed by our product and customer experience teams to guide ongoing improvements.