Clearing the Aircall Workspace cache can help resolve performance issues, display problems, or unexpected behavior. The steps vary depending on whether you are using the desktop application on macOS or Windows, or the web phone in a browser.
Clear cache on macOS
If you are using the Aircall Workspace desktop application on macOS, follow these steps:
Steps:
Open Aircall Workspace.
Click Phone Application in the menu bar at the top of the screen.
Select Debug Tools.
Click Clear Application Data.
IMPORTANT:
Clearing application data will remove locally stored cache. You may need to log in again after completing this action.
Clear cache on Windows
If you are using the Aircall Workspace desktop application on Windows, follow these steps:
Steps
Open Aircall Workspace.
Click the notification area on the right side of the Windows taskbar.
Right click the Aircall Workspace icon to open the menu.
Select Debug Tools.
Click Clear Application Data.
IMPORTANT:
Clearing application data will remove locally stored cache. You may need to log in again after completing this action.
Clear cache in a web browser
If you are using the Aircall Worskpace at app.aircall.io with Google Chrome, or if you want to clear the cache for the Aircall Dashboard in Chrome, you will need to clear browser cookies and cache.
Please refer to our article Google Chrome: Clearing Cache & Cookies for instructions on how to clear your full cookies and cache, or only Aircall specific cookies.
NOTE:
Clearing browser cache and cookies may sign you out of other websites currently open in Chrome.
Clearing your cache regularly can help ensure Aircall Workspace continues to run smoothly across desktop and web environments.