User with Owners, Admins, and Supervisors permission can access the self-service flow to purchase or request Aircall add-ons. This article explains who can purchase, what add-ons are available, how to access the flow, and how billing works.
Who can purchase add-ons
Access to the self-service add-on flow depends on the user’s role:
| Role | Available actions |
|---|---|
| Owner | Subscribe now, Request a quote (depending on account factors), or Try it for free |
| Admin | Request a quote (depending on account factors), Try it for free, or Request feature |
| Supervisor | Request feature |
| Agent | No access to the self-service flow |
IMPORTANT: Only account Owners can complete a purchase or request a quote.
Available add-ons
Most add-ons can be purchased directly in the Aircall Dashboard. Certain add-ons (e.g. Piper AI, Salesforce Service Cloud Voice, Aircall Surveys, Communication Hub) can only be purchased with the assistance of an Aircall Sales team or our Account Management team. The terms of all add-on purchases are detailed in our standard terms and conditions and, when necessary, are explicitly detailed in your contract with Aircall.
The following add-ons can be purchased directly in the Aircall Dashboard:
Essentials and Starter AI plan customers can purchase:
Professional plan customers include AI Assistant no additional cost. These customers can separately purchase:
How to purchase an add-on in the Aircall dashboard
You can access the self-service add-on flow directly from your Aircall Dashboard.
Steps:
- My company > Select the Plan tab
- Choose the add-on you want to manage.
- You can also access the purchase flow by clicking an add-on (for example, Analytics+) from the sidebar before it has been purchased.
- Follow the on-screen instructions to complete one of the following actions:
- Subscribe now to purchase the add-on.
- Request a quote if required by your account setup.
- Try it for free to begin a trial.
- Request feature to notify the account Owner that teammates are interested in purchasing the add-on.
NOTE: Only Owners and Admins can start a free trial.
Billing information
All add-ons, regardless of how they are purchases, are billed based on the total number of standard user licenses and, when relevant, additional users on the account.
- After purchasing, you will be billed immediately for a prorated amount through the end of your current billing cycle.
- Future invoices will include the full add-on cost according to your existing billing frequency.
Purchase rules and restrictions
- Owners can only purchase add-ons that have not already been purchased.
- Add-on subscriptions cannot be edited in the Aircall Dashboard.
- All purchases are final. For any post-purchase changes (to modify any aspect of an add-on, such as license quantity or billing term), please reach out to our Customer Success team.