The AI Voice Agent is an AI-powered solution designed to help you effectively manage inbound calls. It ensures smooth interactions, reduces missed calls, and improves efficiency. You can assign an AI Voice Agent to relevant phone numbers to answer questions, collect caller information, handle calls when no human agents are available, and escalate to your team if necessary.
Benefits of the AI Voice Agent
By using the AI Voice Agent, businesses can streamline operations and improve customer experiences. Key benefits include:
- Automatically handling FAQs to reduce the workload for human agents
- Capturing caller information and providing structured data for follow-ups
- Ensuring 24/7 phone coverage to prevent missed calls
- Sharing call recaps in Aircall Workspace for seamless follow-ups
- Escalating calls to human agents when needed
Using the AI Voice Agent
The AI Voice Agent is available to all customers as an independent product powered by AI. It does not require the Aircall AI paid add-on.
- Costs: There is no fee to enable the feature. Billing is based on usage, measured in minutes.
- Free trial: You can enable an AI Voice Agent directly from the Aircall Dashboard and test it with a free trial.
- Tracking usage: Monitor your minutes directly in the Aircall Dashboard.
For more information, see Understanding AI Voice Agent billing & pricing.
IMPORTANT: Only users with **Admin** permissions can configure and test the **AI Voice Agent**.
Available features
The AI Voice Agent comes with a wide range of customizable options:
- Create and manage multiple AI Voice Agents.
- Language support: English, Spanish, French, German, Dutch, Italian, Portuguese, Croatian, Russian, Romanian, Finnish, Turkish, Czech, Polish, Bulgarian, Hungarian, Slovak, Ukrainian, Swedish, Norwegian, Danish, Greek, Filipino.
- Personalization options: Assign a name, choose a voice, and select a tone (Casual and friendly or Serious and formal).
- Context settings: Add details such as Company Name, Company Description, and Greeting, Transfer, or Farewell messages.
- Knowledge base: Provide content for your agent to answer caller questions.
- Call script: Add greeting and farewell messages, along with conversation guidelines, to help your VA agent conduct clear and seamless conversations.
- Intake questions: Configure the AI Voice Agent to collect specific information from callers, with optional follow-up questions based on their responses.
- Call insights: View calls handled by the AI Voice Agent in Aircall Workspace, along with intake results. AI Insights (including summaries, key topics, action items, and sentiment) are automatically generated for all AIVA calls. No AI Assist license is required.
- Seamless transfer to human agents: If a caller requests to speak with someone or the AI cannot provide an answer (for example, when a query is too complex), the call can be transferred directly to your team. All context is automatically shared, allowing agents to continue the conversation smoothly.
- AI Voice Agent call logging in HubSpot: Aircall AI Voice Agent calls are logged in HubSpot as inbound received calls to ensure accurate reporting and visibility. Learn more in Logging Voice Agent calls in HubSpot article.