Bullhorn v4 integration features

The Bullhorn integration is available to all Aircall customers at no additional cost, apart from your existing subscriptions with both Bullhorn and Aircall. For installation and configuration steps, please see the Bullhorn v4 setup guide. Here is a list of integration features: 

Find your contacts on every call

When an inbound or outbound call is made using an Aircall number, the integration automatically searches Bullhorn contacts and candidates by phone number.

The supported number formats include:

Format type	Example
International format	[phone]
International (digits only)	[phone]
Without country code	123 456 7890
Without country code (digits only)	1234567890
US local number	[phone] → [phone]
UK local number	[phone] → 1256 274690

IMPORTANT:
For UK landlines, you must include the initial 1. The integration will not find a contact with the number 0256 274690.

The integration searches for phone numbers in the following Bullhorn contact and candidate fields:

• Phone
• Work phone
• Mobile
• Phone 2
• Phone 3

View Bullhorn data in Aircall Insight Cards

When a call starts (inbound or outbound) and a contact or candidate is found in Bullhorn, the associated information appears in the Aircall Insight Card.

The Insight Card displays:

• Contact name, email, company name, owner, status, and comments
• A direct link to the Bullhorn record
• For contacts: Company name and Job title
• For candidates: Category

Log calls in Bullhorn notes

At the end of each call, if a contact or candidate is found in Bullhorn, a note is added to their record.

NOTE:
The call activity is multi relational for contacts associated with companies, and it will log in both objects.

Details logged:

• Created by: The Aircall user (if the email matches). For calls without an associated Aircall user (such as inbound missed calls), the integration assigns the user who connected the integration.

• Action: If Aircall tags have been added to the call the integration will use the first tag as action, in other cases the actions will be:

  • Inbound Call

  • Outbound call

  • Left message (For inbound calls that hit the Aircall voicemail.)

• Comment body: will be a note containing:

  • Title of the event: Inbound or Outbound Call

  • Notes: Comments added by Aircall user in Aircall

  • CAll ID and duration.

  • Aircall team, and number if available.

  • Call tags and comments added by agent, when those are added before ending the call. If they are added after, a separate text section will be added to the same note.

  • Link to the conversation in Aircall Dashboard (Recording, AI…)

AI Insights

If you are subscribed to the Aircall AI package and the call qualifies for AI-generated summaries and key topics, these insights are automatically added to the Bullhorn note.

Log SMS in Bullhorn notes

SMS messages are logged in Bullhorn when:

• SMS is sent or received
• A contact or candidate is found in Bullhorn by phone number
• SMS logging is enabled in the integration settings

Details logged:

• Created by: The Aircall user (if the email matches). For inbound SMS, the integration assigns the note to the admin user who connected the integration.

NOTE:
In case the option “Log as conversations” is enabled when installing the integration and a user replies to an inbound message within 72 hours, this will allow the integration to assign the note (ongoing conversation including the previous inbound message) to that specific user in Bullhorn.

• Comment body: Contains the SMS message text.

NOTE:
MMS messages are not supported, and images will not be logged.

Logging behavior:

• If the option “Log as conversations” is enabled, all Aircall SMS sent or received within 72 hours for a contact or candidate are logged in the same note.
• Otherwise, each SMS is logged as a separate note.

IMPORTANT:
If a note exceeds 10,000 characters, a new note will be created automatically.

Log tags and comments

When a call is tagged or commented on after it has ended, the integration adds an amendment to the Bullhorn note with the new tag or comment information.

Click to dial

Using Bullhorn’s native functionality, clicking a phone number in Bullhorn automatically opens your Aircall Workspace, allowing you to start the call immediately.

One-way contact sync

When a call starts, the integration can automatically add your Bullhorn contacts to Aircall if:

• The contact exists in Bullhorn but not in Aircall
• Contact sync is enabled in the integration settings

Secure setup and Aircall number selection

The integration uses OAuth for secure authentication and a simple setup process. If you are logged in with admin permissions, installation takes just a few clicks.

During setup, you can select which Aircall numbers to connect with Bullhorn. The integration will log call activity only for inbound and outbound calls made with those selected numbers.