To ensure optimal performance and call quality on Android, follow these best practices when using the Aircall Workspace app for mobile. These recommendations help prevent missed calls, poor audio, and app interruptions.
1. Device and OS compatibility
- Use Android 9.0 (Oreo) or higher.
- Keep your Aircall Workspace app updated by checking for the latest version in the Google Play Store.
2. Network and connectivity
- Use a stable Wi-Fi connection for the best call experience.
- Avoid switching between Wi-Fi and mobile data during an active call.
- Disable battery saver and data saver modes while using Aircall Workspace, as they can restrict the app’s background activity.
If you experience issues while using mobile data, follow these steps:
- Open the Aircall Workspace app for mobile.
- Go to Settings > Mobile data & Wi-Fi.
- Make sure Unrestricted mobile data usage is checked.
TIP: Allowing unrestricted mobile data ensures that Aircall Workspace functions correctly when Wi-Fi is unavailable or unstable.
3. Notification and background settings
Make sure Aircall Workspace can run in the background and send notifications.
Steps:
- Allow background activity: In your device, go to Settings > Apps > Aircall Workspace > Battery > Allow background activity
- Enable notifications: In your device, go to Settings > Apps > Aircall Workspace > Notifications > Allow all
- Disable battery optimization: In your device, go to Settings > Battery > Battery Optimization > All apps > Aircall Workspace > Don’t optimize
4. Call audio and permissions
Ensure the Aircall Workspace app has all required permissions.
Steps:
- Go to Settings > Apps > Aircall Workspace > Permissions
- Enable access for:
- Microphone
- Phone
- Contacts
- Bluetooth
- Notifications
When logging in, ensure that Aircall Workspace mobile app is given all the permissions on the Privacy & Permissions screen, including:
- Microphone
- Calls Notifications
- Phone
- Run in background
Contacts and Lock Screen Call interface remain optional permissions that you can skip if not needed.
5. Sign-in and app stability
- Stay signed in to Aircall Workspace at all times to receive incoming calls.
- If the app is force closed or you are logged out, you will not receive calls.
- Avoid using task killers or the Close All Apps function, as these can shut down Aircall Workspace and interrupt connectivity.
6. Troubleshooting common issues
If you experience call or connection problems, try the following:
- Check network quality: Run a speed test and avoid using VPNs during calls.
- Reboot your phone: This can clear temporary background bugs.
- Force stop and restart the Aircall Workspace app.
- Reinstall the app if issues persist.
- For mobile data issues, go to Aircall Workspace app settings > Mobile data & Wi-Fi, and ensure Unrestricted mobile data usage is checked.