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Understanding AI Assist Pro

AI Assist Pro is Aircall’s advanced AI add-on designed to deliver real-time intelligence and automated workflows that enhance agent performance and productivity. Built for fast-moving teams, it offers all the features of AI Assist Standard, plus additional tools for live call assistance and automation without the need for complex IT setup.

What is AI Assist Pro?

AI Assist Pro is a premium upgrade to AI Assist Standard that provides agents with real-time support during calls, while automating repetitive tasks like CRM updates and follow-ups. It enables agents to stay focused on conversations, close more deals, and reduce time spent on non-selling activities.

It includes all AI Assist Standard features, and adds powerful tools for real-time guidance, automation, and scalable coaching.

Why it matters

On average, agents spend up to 70% of their time on non-selling tasks such as admin work, CRM updates, and call prep. AI Assist Pro helps shift that balance by:

  • Providing live suggestions and guidance during calls
  • Automating CRM updates and follow-up emails
  • Delivering actionable performance insights without manual review
  • Enabling scalable coaching through automated scoring and insights

Key features

Real-time features

  • Live transcription: View a live transcript of conversations as they happen
  • Live prompts: Get real-time suggestions and contextual guidance during calls
  • Playbooks: Follow structured sales frameworks (BANT, MEDDIC, SPICED, PACT) or customize your own
IMPORTANT:

Aircall supports AI Assist and AI Assist Pro in 24 languages, across two coverage tiers. Here's what to expect from each:

Verified languages: English, French, Spanish, German, Dutch, Portuguese, Italian. 

Available languages: 17 additional languages across Eastern Europe, the Nordics, and other regions (Polish, Romanian, Bulgarian, Czech, Hungarian, Slovak, Croatian, Russian, Catalan, Ukrainian, Swedish, Norwegian, Danish, Finnish, Turkish, Greek, Filipino). These are offered on a best-effort basis:

• Accuracy has not been validated to the same standard as Verified languages
• Quality may vary depending on accent, industry vocabulary, and audio conditions
• Predefined playbook templates are not available (custom playbooks still work)

If you rely on transcription or AI output quality for a business-critical workflow, we recommend using a Verified language where possible, or testing Additional languages on a representative sample of your calls first. Please, refer to our T&C.

Automation features

  • Pre-call insights: See a summary of previous interactions before each call
  • Automated CRM updates: Automatically log call insights and playbook summaries (playbook summaries sync is currently supported in Salesforce, and coming soon to Hubspot)
  • Automated email follow-up: Generate follow-up emails in one click
  • Automated call scoring: Use AI to evaluate calls based on preset or custom criteria

Conversation insights

AI Assist Pro includes all features from AI Assist Standard, including:

  • Call summaries
  • Key topics
  • Sentiment analysis
  • Action items
  • Talk ratio
  • Conversation Center
  • Trackers
  • Manual call scoring

License requirements

IMPORTANT:
AI Assist Pro features are only available to users with assigned Pro licenses.

For more detail, refer to the AI Assist license requirements.

Getting started

For Admins

Steps:

  1. Purchase AI Assist Pro licenses via your account dashboard.
  2. Assign licenses to the relevant users.
  3. Enable live transcription for the phone numbers you want.
  4. Configure Playbooks, Custom Summaries, Live Prompts, and Pre-call Insights.

For Agents

Steps:

  1. Ensure your admin has assigned a Pro license to your account.
  2. Access Pro features in Aircall Workspace during live calls.
  3. Use Playbooks and Live Prompts as guidance while speaking with customers.

What's the difference between AI Assist Standard and Pro?

Feature Category AI Assist Standard AI Assist Pro
Call Insights ✅ Summary, key topics, sentiment, action items, talk ratio ✅ Standard + custom summaries
Analytics ✅ Conversation Center, trackers, manual call scoring ✅ Standard + automated scoring, custom evaluation
Real-time Features ❌ Not included ✅ Live transcription, live prompts, playbooks
Automation ❌ Not included ✅ Pre-call insights, CRM autofill, email follow-up

FAQs

Can I upgrade from AI Assist Standard to Pro?

Yes, you can upgrade individual users or your entire team to Pro licenses at any time via the account dashboard.

Do all my users need Pro licenses?

No. You can assign a mix of Standard and Pro licenses depending on your team's needs.

What happens to my existing AI features?

All Standard features are included in Pro. You will retain access to the same tools, plus the additional benefits of real-time assistance and automation.

Jordan W.