This article covers common issues with the Aircall–Jobber integration and how to resolve them.
For setup and configuration guidance, see How to setup and configure the Jobber integration.
Insight card is not showing in Aircall Workspace
If the caller insight card is not appearing:
- Check that the integration is active: Go to Integrations & API in your Aircall Dashboard, open the Jobber integration, and confirm the status is set to Active
- Verify the caller exists in Jobber: The insight card only appears for matching clients or contacts. Search for the caller’s number in Jobber and ensure there are no duplicates
- Confirm the number is connected: In the General tab of your Jobber integration, verify the number used for the call is listed under Connected numbers
If the issue persists, contact Aircall Support and provide the call ID and a screenshot of the Jobber contact record.
Custom insight card is not appearing
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Ensure the feature is enabled: Go to Integrations & API > Jobber > Settings > Client Insight Card and confirm Display customized client Insight Card? is set to Yes
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Check field mapping: Confirm that at least one field (Detail 1 to Detail 5) is selected and saved
If the issue persists, contact Aircall Support with the call ID and your current settings.
Calls or messages are not logging in Jobber
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Check that the integration is active: Go to Integrations & API in your Aircall Dashboard, open the Jobber integration, and confirm the status is set to Active
- Confirm the number is connected: In the General tab of your Jobber integration, verify the number used for the call is listed under Connected numbers
- Review logging settings in the Settings tab:
- If a client already exists, log the call/message as... should not be set to Nothing
- If a new client is created, log the call/message as... should not be set to Nothing if contact creation is enabled
- Check whether the client exists in Jobber, or ensure contact creation is enabled
If the issue persists, contact Aircall Customer Support teamwith the call ID.
AI transcription or insights are not logging in Jobber
- Confirm your license: Ensure AI Assist or AI Assist Pro is active
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Check logging settings: Go to Integrations & API > Jobber > Settings > AI Entities Logging Settings and confirm logging is enabled and not set to Nothing
- Verify transcription is enabled for the number: Go to Dashboard > Numbers, open the relevant number, and confirm call transcription is enabled
NOTE: Call transcription is generated only for calls longer than two minutes. Shorter calls will not produce a transcription to log.
If the issue persists, contact Aircall Support with the call ID.
AI Voice Agent calls are not logging
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Ensure the setting is enabled: Go to Integrations & API > Jobber > Settings > Jobber Settings and confirm Log calls for AI Voice Agent is set to Yes
- Verify the AI Voice Agent is added to a Smartflow
- Confirm the integration is active and the number is connected
If the issue persists, contact Aircall Support with the call ID.
Contacts are not syncing from Jobber to Aircall
- Check that contact sync is enabled: In Jobber Settings, confirm If a client exists in Jobber, then... is set to Sync it to your Aircall phone
- Allow time for sync: Wait a few moments after enabling or updating settings
If contacts still do not appear, contact Aircall Support with your integration ID.
The integration became inactive unexpectedly
This typically occurs in one of the following situations:
- The Aircall app was disconnected from within your Jobber account. Reinstall the integration to restore the connection
- A new integration was installed using the same Jobber account on another Aircall account. Since Jobber allows only one active connection per account, the previous integration is automatically deactivated
If you are unsure, check your Jobber App Marketplace connection status or contact Aircall Support.
FAQs:
Can I install the Jobber integration from Jobber instead of Aircall?
Yes. You can start the installation from either the Aircall Dashboard or the Jobber App Marketplace. Both follow the same authorization and setup steps.
Do I need to connect a number during installation?
No. You can skip this step, but at least one number must be connected for calls and messages to log. You can add numbers later from the General tab.
Can I have more than one Jobber integration on my Aircall account?
Yes, but Jobber allows only one active connection per Jobber account. Installing another integration with the same credentials will deactivate the previous one.
Which messages are logged in Jobber?
SMS, MMS, and WhatsApp messages sent and received through Aircall are logged, including any media files.
What happens if a caller is not found in Jobber?
If contact creation is enabled, a new client is created with the default name “Aircall new client” and the caller’s phone number. If disabled, the activity is not logged.
Do I need AI Assist to use the Jobber integration?
No. Core features such as call logging, message logging, insight cards, contact creation, and contact sync work without AI Assist. AI Assist or AI Assist Pro is only required for AI-generated insights.
Can I choose which AI insights are logged in Jobber?
Yes. You can configure each insight type individually, choosing to log it as an internal note, tag, task, or not at all.
What information appears in the caller insight card?
By default, the client’s name, email, and company name, along with a link to their Jobber profile. With customization enabled, you can display up to five selected fields.
How do I stop the integration from logging calls entirely?
Set the integration to Inactive from the General tab to pause all logging. Alternatively, keep it active and set logging options to Nothing in the Jobber Settings.