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Activating the eSIM

This article walks through the full process of activating an eSIM for an Aircall French mobile number. The process involves three roles: the Owner, the Admin, and the Agent.

Requirements

Before starting, confirm the following:

  • An eSIM add-on has been purchased (Voice+SMS, Voice+SMS+Data, or Voice+SMS+Data Pro)
  • The number to be used is a French mobile number
  • The agent's smartphone supports eSIM technology

Step 1: Owner purchases the eSIM add-on

  1. Log in to the Aircall Dashboard with Owner permissions
  2. Click your company name, then go to the Plan tab
  3. In the Add-on panel, select Buy eSIMs
  4. Purchase the required number of eSIM licenses for your account
eSIMs pricing

The eSIM add-on is billed monthly in addition to your existing plan.

Step 2: Admin assigns the license to a French mobile number

  1. Go Aircall Dashboard > Numbers

  2. Select the French mobile number you want to assign an eSIM to

    french number
  3. Open the Integrations tab
integrations tab

If the number is currently a shared line, update the call flow to convert it to a direct number before continuing. For more details, please see the article Direct numbers.

  1. Once the number is configured as a direct number, select Assign eSIM license

    assign eSIM license

  2. Choose the license to assign to the user and confirm

    choose the license

You can return to the Numbers list to verify that the eSIM has been assigned successfully.

check the eSIM option from the numbers list

Step 3: Agent activates the eSIM on their device

Once the Admin completes the setup, the agent receives an email with a QR code and instructions for installing the eSIM on their device.

On iOS, iPhone

  1. Open Settings
  2. Go to Mobile Service
  3. Tap Add eSIM
  4. Scan the QR code from the email
  5. Follow the on-screen steps to confirm the installation
NOTE:
If prompted, confirm that you want Aircall to redirect you to iPhone Settings. This step is required to complete the eSIM installation.

On Android

  1. Scan the QR code from the email
  2. Follow the on-screen instructions to complete the installation

Managing eSIM assignments

Recovering a deleted number with an eSIM

If a number with an active eSIM is deleted and then recovered, the eSIM configuration is reset. The Admin will need to reassign the eSIM license and the agent will need to reinstall the eSIM on their device following the same activation steps.

Reassigning an eSIM to a different user

If the user assigned to an eSIM number is changed, the existing eSIM is automatically cancelled and the Admin will need to assign a new eSIM to the number. The new user will receive an email with a QR code to install the eSIM on their device. The previous user's eSIM will stop working immediately upon reassignment.

Victoria B.