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  1. Aircall
  2. Admin activities
  3. Routing & call flows
  4. Call settings

Call settings

  • Call tags
  • Fix calls stuck with no audio or logged as missed or unanswered
  • Smartflows: Configure call messages and music (Audio, Waiting music, Voicemail, IVR)
  • Audio files requirements and recommendations
  • Smartflows: Number settings
  • Configuring Numbers: Respect queuing time (RQT)
  • Configuring Numbers: Priority lines
  • Using Aircall’s Forward to external number feature
  • Configuring Numbers: Activating call recording
  • Aircall's manual recording activation
  • Call recordings when forwarding calls to external numbers
  • Enabling a number for call and data access
  • Troubleshooting Call and Data Access settings
  • Managing callback requests

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